Terms/Delivery

PRICES AND PAYMENT
All prices are in £ sterling and inclusive of UK VAT at the appropriate rate.  We accept payment by all major credit cards. 

Payment is taken prior to commencent of the order.  This is because the majority of the items that we sell are personalised and we are unable to re-sell them.  If paying by cheque or postal order, we will commence processing your order once the cheque has cleared.  Personalised order cannot be cancelled unless we fail to deliver with the specified time scale, this is due to the fact that the labels are personalised.

POST AND PACKING COSTS
Postage and Packing is charged at £1.50 per complete order placed for UK Orders
Europe Post - £7.00
Worldwide  - £9.00

 All orders placed on the internet will receive an automatic confirmation.  Please check your confirmation and notify us of any errors as soon as possible.

All orders are sent by Royal Mail First Class Postage.

CONFIRMATION OF ORDERS
All successful internet orders will receive confirmation to the email address you specified.

DELIVERY TIMES
We endeavour to process your order as quickly and have  to you within 14 working days of receipt of your order. 

PLEASE NOTE THAT SEW ON LABLES TAKE 21 DAYS FROM THE DATE OF ORDER.

CHRISTMAS DELIVERY - 2009
All orders placed on or before Thursday 10th December 2009 will be sent prior to Christmas.   

We will endevour to process orders placed after the 10th December  prior to Christmas .  Our last date for posting is Monday 21st December.

The office is closed from Thursday 24th December until Monday 4th January 2010.
Orders placed during this period will be processed as soon as we re-open.

 The office is closed from

EXPRESS DELIVERY
Should you need your labels in a hurry - please call the office on 01823 451281, where as member of staff will be able to advise the quickest timescale available and the cost.  An additional charges is levied for experess deliveries.

OUR GUARANTEE
From time to time we do make mistakes.  Should your labels arrive with you incorrectly - please return the labels to us within 28 days of receiving them and we will reprint them for you and send to you as a matter of urgency.

OVERSEAS DELIVERY
Orders placed outside of the UK have a post and packing charge of £4.00 per complete order placed and will be charged at the current exchange rate at the time of ordering.

DESCRIPTIONS
The colours shown on the website and in the brochure are the closest match possible to our acutal vinyl and print colours.

All personalised products are individually made to order and whilst a repeat order would have the same print  type and and icon, it may differ slightly from before as it be will re-created each time. 

Should you have any other queries please do not hesitate to contact us on
01823 451281