Privacy Policy & Cookies

Name it Labels know how important security is to our customers.  In May 2018 new regulations governing the use of personal information changed.  The purpose of this policy is to inform you what data we collect and how we use that data.  Name it Labels complies the new policy from May 25th 2018.

Controller

Name it Labels is the controller and responsible for this data (collectively referred to this policy statement as “us” “we” or “our”).

Contact Details

Name it Labels is the trading name of Personalised Gifts and Products Ltd.

Company registration number: 756 7411

Postal Address:
Our address is 5 Cushuish Lane, Kingston St Mary, Taunton, Somerset TA2 8AP

You can contact us 3 ways:
Use the contact form on the web site
Email us at sales@nameitlabels.co.uk

Writing to us at the above address

Our privacy and cookie policy is listed below and we ask that you take a minute to read and understand this information.

What Data Do We Collect?

Online Orders:
In order to process your order we collect the following information:
your name, billing address, delivery address, phone number, email and any names for the items to which we are personalising on your behalf.

This information may be collected via our dedicated website wwww.nameitlabels.co.uk or through 3rd party sites that we sell on such as Amazon, Etsy, and EBay etc.

This information is gathered solely to process your order and is stored on our internal order management system which is password protected and compliant with the GDPR.   All systems are protected by firewalls.  Our website has a Secure Socket Layer (SSL) ensuring all data passed is encrypted and secure.

Any financial information is handled by our payment service providers “PayPal” or “World Pay” Any payment placed online is encrypted and we do not have access to the card information.

We do not sell or rent this information to any other Company.  If you have agreed we may periodically send promotional emails about new products and promotions.

If you have ordered through a 3rd party site, please be sure to check their privacy policy.
Telephone Orders
When a customer wishes to places an order over the telephone, we collect the same information outlined for online orders with the only difference being we collect the payment information.  Once again the paperwork is shredded 3 months after the order has been completed.

Who has access to this information?

Only Name it Labels staff have access to your information via computers in our offices. Only authorised Name it Labels employees have access to the secure office.  All orders are printed in order for us to process the order.  We hold onto paperwork for up to 3 months after the order has been dispatched.  After 3 months from the dispatch date the paperwork is shredded using a commercial shredding company and a certificate is obtained.

Accessing Your Information

You have the right to request a copy of the information that we hold about you, in addition to requesting alterations to or deletion of your information.

To do this, we request you do so in writing by email sales@nameitlabels.co.uk.

When we receive any request to access, edit, or delete information, we will take reasonable steps to verify your identity before taking any action. This is important to safeguard your information.

If you want us to delete your information, we will also make you aware of the consequences of this action prior to any alteration or deletion. For example, this may limit the services and level of customer support that we can provide to you.

Signing Up For Online Marketing Material

Customers  have the option to sign up to receive emails periodically  from Name it Labels.  These emails contain our latest promotional codes and new product information.  As a business we do not bombard customers with these emails ( maximum 6 yearly)  The information we collect for this purpose is your:

Name and Email Address

You can opt out at any time by either emailing sales@nameitlabels.co.uk or using the unsubscribe button on each newsletter.

 

Cookies

In order to give you the best experience our site collects cookies.  A cookie is a small data file which asks permission to be placed on your hard drive.   They cannot harm your computer or store any personally identifiable information such as your name, address, payment details on contact details.

Cookies are essential to the effective operation on this website and enable you to shop with us.  Most web browsers have cookies enabled, but you can turn cookies off.    See the links below for more information:

(A)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(C)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(D)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

 

 

Privacy Policy Updated May 25th 2018